Accessibility Statement

Last updated: August 2026

Fairly is committed to making the Fairly website, customer app, driver app, and restaurant portal usable by everyone, including people who use assistive technology such as screen readers, screen magnification, voice control, or keyboard-only navigation.

Standard we aim for

We're working toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, the standard most commonly referenced by US and California accessibility law. This is an ongoing effort, not a one-time fix - we review and improve as we build.

What's in place today

• Keyboard navigation throughout, including a "skip to main content" link, visible focus indicators, and focus that moves to the right place when you navigate between screens.
• Dialogs (cart, item details, sign-in) trap keyboard focus while open, close on Escape, and return focus to what you were doing before you opened them.
• Status and error states are never conveyed by color alone - they pair a color with text or an icon.
• Form fields have visible labels, and errors are announced as text, not just a red border.
• Text and background colors are chosen to meet WCAG AA contrast minimums.
• Support for reduced-motion preferences.

Known limitations

Fairly is a young product and we don't yet claim full WCAG 2.1 AA conformance across every screen. If you hit a barrier, we want to know about it specifically - see below.

Let us know about a barrier

If you use assistive technology and run into something on Fairly that doesn't work for you, please tell us. Include the page or screen, what you were trying to do, and what assistive technology/browser you're using if you can - it helps us reproduce and fix it faster.

Contact us at support@fairlydelivery.com or through the in-app Support section. We aim to acknowledge accessibility reports within 5 business days.

Contact

Questions about this statement: support@fairlydelivery.com